Case Studies

“I Have Experienced a Noticeable Improvement in My Job Performance”

A person types on a computer.

Carolyn coordinates and oversees administrative tasks, covering everything from human resources, finance, keeping the office organized, event planning, project coordination, and health and safety compliance. However, she was facing a barrier at work with her hearing loss.

“Communication is the biggest challenge that impacts me,” she explains.

Her audiologist at Amplifon referred her to WorkBC Assistive Technology Services for funding for new hearing aids.

WorkBC Assistive Technology Services Helps Ed Participate in Work Meetings

An engineer wearing a high visibility vest overlooks a giant pipe being fitted on a construction site.

Ed works as a civil engineer in Surrey.

“I lost my hearing almost 10 years ago, which created many barriers and stress. It was very difficult to understand and interact during conversations,” he shares.

His audiologist referred him to WorkBC Assistive Technology Services for funding for new hearing aids. He applied to WorkBC Assistive Technology Services and was quickly approved for a new set of hearing aids.

WorkBC Assistive Technology Services Makes Alan’s Work Safer

Three workers walk in a warehouse.

Alan works at a post office sorting plant in Kelowna. He has hearing loss, which made it difficult for him to understand instructions and affected his safety as he was unable to hear all the different moving equipment around him in the busy plant.

“[I] was not able to hear adequately,” he shares.

His audiologist at HearingLife referred him to WorkBC Assistive Technology Services for help purchasing new hearing aids. Alan applied to WorkBC Assistive Technology Services and was quickly approved for funding for the hearing aids he needs for work.

“I Can Hear So Much Better,” New Hearing Aids Helps Rita Hear Customers

A customer pays with their credit card as a cashier watches at a grocery till.

Rita works as a cashier in Kelowna, and she has hearing loss making it hard to interact with customers.

When she was looking for hearing aids, she was referred to WorkBC Assistive Technology Services for financial assistance for the hearing aids she needed for work. Rita applied to WorkBC Assistive Technology Services and was quickly approved, and was able to get the much-needed hearing aids.

“It Really Opened up Things for Me,” Assistive Technology Helps Rob in the Job Search

Rob typing in his home office.

Rob has been looking for work as a writer. However, he was having troubles in the job search process as his computer wasn’t very usable, and he didn’t have the right software to allow him to navigate his computer very easily — he is blind and needs a screen reader to use a computer.

“[The computer] was on its last legs, basically after 15 minutes it would overheat and shut down,” he explains. “Also, the fact that the screen reader program I was using called JAWS, I only had it in the demo version, so even if the computer lasted an hour before overheating, the JAWS would stop talking after 40 minutes, and I would have to restart it.”

All of this made it very difficult to browse online job boards, or to even apply to jobs.

“I Am Able to Hear My Clients More Clearly,” WorkBC Assistive Technology Services Helps Sheila in the Workplace

A woman talking on a headset in a call centre-like setting.

Sheila’s job with an insurance company has her talking on the phone a lot. However, she began to notice she was having difficulty hearing clients on the phone.

“We service all of BC from our office in Kelowna, with the majority of work completed over the phone,” she says. “A couple of years ago I realized I was losing some of my hearing, and needless to say, this impacted my job tremendously as I was not able to hear the full conversation without a lot of ‘pardon me’ and ‘could you repeat that.’ Not only was this embarrassing, but it was taking me longer to complete a conversation.”

WorkBC Assistive Technology Services Boosts Tanya’s Confidence in the Job Search

A woman in a comfortable chair uses a laptop.

Tanya is currently looking for a job and undergoing job training in Smithers. However, she found that she was facing barriers in her job search.

“I have nerve damage with chronic pain. Unfortunately, this is what I have to deal with everyday,” she explains. “Some of my functional limitations are typing, sitting for long periods of time, using a pen and holding a phone.”

Hearing Aids Help Maria Shine at Work

A landline phone in an office.

Maria works at a medical clinic in Richmond, and her work requires her to talk with patients in-person and over the phone in tight quarters with her co-workers. She has Tinnitus which can make it difficult to hear everything with the noisy environment.

“I find it hard to understand what people are saying or hear them correctly,” she explains. “[I’m] answering calls and sitting beside my co-worker at a metre distance apart. Both of us may be talking to patients or on the phone as our clinic is busy most of the time.”

“I Am More Comfortable and Confident I Can Continue to Work”

A teacher uses a tablet as she lectures to a class of adults.

After a 30-year career in education, Michelle had retired, but when the perfect part-time opportunity came up a year later, she jumped for it. Now, she teaches in-person workshops and works one-on-one with clients. However, when she started the new job, she found she was having a bit of difficulty.

“I have a hearing impairment,” she says. “I took the job, but was having difficulty with the situations in settings with small or larger groups with my hearing.”

After having her hearing tested, she was referred to an audiologist for hearing aids. When she explained that the cost was prohibitive, her audiologist told her about WorkBC Assistive Technology Services, and how it could help fund her hearing aids that she needed for work. She applied to WorkBC Assistive Technology Services and was quickly approved.

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Solutions logo
400 – 3999 Henning Drive
Burnaby, BC V5C 6P9
604 473 9360 | 1 877 673 4636
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Hearing Solutions logo
400 – 3999 Henning Drive
Burnaby, BC V5C 6P9
778 945 1215
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