Case Studies

“My New Hearing Devices Allow Me to Look Forward to Going to Work”


Thomas has dealt with hearing loss for over 20 years. As a geoscientist for much of that time, his hearing loss didn’t significantly affect his work.

“I often worked in remote locations and interacted with just a handful of people,” he says.

After losing that position due to a layoff, however, he found new jobs in first aid and security, and found it much harder to get by.

“It Completely Changed My Life”

sound waves graphic

Zhi, of Vancouver, has worked at a bakery for nearly 20 years. He does a little bit of everything, from packaging to preparing the dough to applying icing to cakes, even stepping in to do delivery across the Lower Mainland when required.

He’s a dependable hard worker who likes his workplace, having “made a lot of friends along the way.” He’s also been diagnosed with hearing loss in both ears.

Mehrnoush Becomes More Active in Her Workplace With Assistive Technology


Mehrnoush is a bookkeeper based in Pitt Meadows. Her work involves a lot of time at a desk and on the computer.

She has cerebral palsy.

“It slows down my movements,” she explains. “For example, I use only two of my fingers while typing. In my workplace, I can’t be as active as other people. I also have back and shoulder pain while working for a long period of time.”

“I Was at a Loss as to How I Was Going to be Able to Afford New Hearing Aids”

a woman with a hearing aid

Christine works at a daycare in Kelowna. Her job involves a lot of communicating and listening.

“My duties include communicating with the children’s parents, and my co-workers and supervisors. Answering phone calls, administering first aid if necessary and interacting with the children,” she shares. “I am severely hearing impaired and require two hearing aids to be able to fulfill my duties at work.”

Less “Pain, Fatigue and Frustration” for Gail

Gail at her sit-stand desk

Gail is the business development officer at a car dealership. As part of her job, she’s on the phone a lot, keeping clients happy and drumming up new business.

However, she’s been having a hard time hearing, especially over the phone.

“[It was] often difficult to hear or understand what clients were saying, and [I was] asking them to repeat themselves — and even then not always able to make out what they were saying,” Gail explains. “Very challenging as my work is mostly on the phone.”

“It Has Made Me More Confident,” WorkBC ATS Helps Precella Improve Her Communication at Work

airplane cabin

Precella works as an airplane groomer — her job is to keep the airplane cabins clean. And as lead hand, she assigns duties, gives instructions, and communicates with supervisors and airline agents to make sure scheduled flights are cleaned on time.

In a job that requires a lot of communication, Precella faces a significant barrier — she is hard of hearing.

Heather Grateful to “Better Perform” at Her Job with New Hearing Aids

For over 20 years, Heather has helped students from across the globe learn English as an English Second Language teacher. But now she’s having an easier time inside the classroom, thanks to hearing aids purchased with the help of WorkBC Assistive Technology Services.

“I feel less tired and frustrated in class since I don’t have to ask for repetition or apologize for not being able to hear. I also feel less isolated in social situations,” she explains.

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Solutions logo
400 – 3999 Henning Drive
Burnaby, BC V5C 6P9
604 473 9360 | 1 877 673 4636
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Hearing Solutions logo
400 – 3999 Henning Drive
Burnaby, BC V5C 6P9
778 945 1215
Refer today