Case Studies

Susan Feels Less “Left Behind” in Communication at Work

WorkBC Assistive Technology Services participant Susan

Susan’s job at a school in Kelowna requires effective communication with students and teachers.

“I have hearing loss which affects my communication abilities with staff and students. I need to hear comments, instructions while directing students and reporting to teachers,” she says.

Her audiologist at Lakeside Hearing recommended she apply to WorkBC Assistive Technology Services for funding for new hearing aids. She applied and was quickly approved, receiving new Signia hearing aids.

“[It’s] Not as Stressful Now,” Hearing Aids Make Lynda’s Workday Much Easier

a woman holding some binders

Lynda is an executive assistant and office manager at a non-profit in Vancouver. She has virus-caused progressive hearing loss in both ears.

“I have worn hearing aids for the last 20 years. It has not been easy, but I have managed in the workplace,” she explains. “In the last three years, capacity for hearing on the phone has changed since my workplace replaced actual office phones with a software program called Teams — so when someone calls it comes through my laptop, difficult to hear.

“It Is Easy Now for Me to Hear,” New Hearing Aids Help Edgardo Excel at His Job

Edgardo wearing an apron, leaning against a table in a ballroom

Edgardo works at a care home in Vancouver, ensuring the care of the seniors living there.

“With my hearing loss, I find it difficult to interact with my co-workers and residents. Especially the residents mostly in soft-spoken voices,” he explains.

His audiologist referred him to the WorkBC Assistive Technology Services program.

Through WorkBC Assistive Technology Services, he received funding for a new hearing aid.

Marcie’s Job Becomes Easier and Safer With Assistive Technology

WorkBC Assistive Technology Services participant Marcie using a vaccuum

Marcie works as a custodian at a church in Salmon Arm.

Marcie had a stroke several years ago, which has left her with hemiparesis — weakness — on her right side. This made using a traditional heavy vacuum with a cord — particularly on the stairs — difficult, and even dangerous for her. The church’s vacuums were unwieldy and awkward for her to use.

Her vocational counsellor at the Shuswap Association for Community Living referred her to WorkBC Assistive Technology Services.

Shandell Receives “Understanding, Outstanding, and Thorough” Service From WorkBC Assistive Technology Services

a sunset as seen across a body of water

Shandell works in customer service at a physiotherapy clinic in Vancouver, with her duties including working closely with patients to book their appointments, collecting payment, tracking treatment progress while they are in the office, answering phones, and ensuring that they feel welcomed and comfortable attending the clinic.

“I have a moderate to severe hearing impairment,” she explains. “This impacts my employment as there are times where I struggle to hear certain pitches or sounds when communicating with patients. Sometimes I would not hear the timer go off when tracking the patient’s treatment progress.”

“Getting These Hearing Aids Changed My Life,” Carol Hears Customers With Ease Now

WorkBC Assistive Technology Services participant Carol

In 2019, Carol started work as a picture framer in Langford and began dealing with customers face-to-face.

“I’ve had hearing loss since my teenage years and have worn hearing aids most of that time. I’m 66 now and my hearing loss has progressed, but it’s still moderate. For the last decade I’ve worn inexpensive hearing aids I got off the internet. Although they amplified sounds, I still had a lot of trouble with speech recognition,” she explains.

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400 – 3999 Henning Drive
Burnaby, BC V5C 6P9
778 945 1215
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