Heather Ritchie

Heather Ritchie, MSc, RAUD, Aud(C)

Registered Audiologist

Heather graduated with an Honours Bachelor of Health Science from the University of Ottawa in 2014. She discovered her passion for evidence-based practice while working for several years in the field of medical imaging research at The Ottawa Hospital. Heather joined the Neil Squire team after earning her Master of Science in Audiology from the University of British Columbia’s School of Audiology and Speech Sciences in 2019. As a certified audiologist, she is registered with the College of Speech and Hearing Health Professionals of British Columbia (CSHBC).

As each person’s journey to better hearing is unique, Heather strives to develop strategies that are tailored to each person’s requirements. She closely follows the newest developments in hearing research, using recent advances in technology to find these unique solutions for her clients’ communication needs. She finds it deeply rewarding to help people achieve their potential and watch the quality of their lives improve.

Heather is currently pursuing her advanced certification in Cerumen Management, as well as the UBC Award of Achievement in American Sign Language (ASL).

Visit Heather Ritchie’s profile page on LinkedIn.

Alissa Roseman

Alissa Roseman, MScOT, Reg. OT (BC)

Occupational Therapist

Alissa Roseman completed her Master’s of Science in Occupational Therapy at McGill University in 2013. Alissa’s past occupational therapy experience includes working in public health care in a variety of settings, including acute care and mental health facilities, providing assessment, program development, specialized seating solutions, and other equipment to promote participation, function, and overall well-being. Through both her professional work as an occupational therapist and volunteer work in adaptive outdoor pursuits, Alissa has been consistently inspired by how ever-evolving assistive technology can break down barriers, enable independence, and empower clients to participate in meaningful activity.

Visit Alissa Roseman’s profile page on LinkedIn.

Hailey Jenkins

Hailey Jenkins, BHSc, RA

Assistive Technology Specialist

Hailey graduated with distinction from the Capilano Rehabilitation Assistant Diploma Program in 2016 and subsequently with honours from Simon Fraser University in 2018 where she earned her bachelor’s degree with a major in Health Sciences and a minor in Gerontology. After working for the Fraser Health Authority as a Rehabilitation Assistant in critical care, medicine, oncology and palliative, she discovered a passion for Gerontology and is now undertaking her Master’s degree in Gerontology at Simon Fraser University. Hailey joined the Solutions team in 2018 where she is an Assistive Technologist specializing in training clients on a variety of software and equipment with a focus on helping her clients reach their vocational goals. Hailey enjoys training clients on an individual basis and creating customized training plans to help her clients maximize their potential within a variety of occupational settings.

Visit Hailey Jenkin’s profile page on LinkedIn.

Beriah Chandoo

Beriah Chandoo, MScOT, OT (R)

Occupational Therapist

Beriah is a registered Occupational Therapist who graduated from the University of Alberta in 2003 with a Masters in Occupational Therapy (MScOT), and has since worked as an occupational therapist in Canada and London, UK.  Beriah started her career with strong pediatric expertise in the areas of early intervention, neurological and developmental conditions. With a passion for learning and mentoring the next generation of professionals, Beriah has worked in Policy and Practice with the UK Professional Registering Body, the College of Occupational Therapist, and as a lecturer at Oxford-Brookes University, Oxford, UK. Beriah has specialized in acute neurology and the rehabilitation and management of musculoskeletal injuries.  Beriah has trained as a qualified assessor in Functional Capacity Evaluations and Cost of Future Care assessments.  She brings a client centered approach to support all clients to achieve functional independence in their everyday routines and leisure pursuits.

Visit Beriah Chandoo’s profile page on LinkedIn.

Nikki Langdon

Nikki Langdon

Nikki Langdon, BPas(Kin), RRP, CVP 

Solutions Departmental Specialist / Regional Manager, Director of Consultation and Assessment

Nikki joined the Neil Squire Society in 2003 and holds a degree in Kinesiology, where she graduated with Great Distinction. She also holds the Certified Vocational Professional standing from College of Vocational Professionals and the Registered Rehabilitation Designation from VRA Canada. She heads up a technology and education program for SK with the Ministry of Education with the goal to build Assistive Technology capacity with students, parents, educators, and decision makers. Most notably, the focus is on helping students transition from school to post-secondary education/training or employment, as well as, the use of UDL:  Universal Design for Learning as it supports inclusive schools.

Visit Nikki Langdon’s profile page on LinkedIn.

Charles Levasseur

Charles Levasseur, ATACP, LSLD/ATLD, LDGC

Solutions Departmental Specialist / Regional Manager / Assistive Technology and Learning Disability Specialist / Spécialiste départemental des Solutions / Directeur Régional / Spécialiste en technologie d’assistance et en troubles d’apprentissage

Charles started at the Neil Squire Society in 2002 and since 2013 has developed the Department of Education and Early Childhood Education (NB) highly successful plan to increase Assistive Technology (AT) supports throughout the educational system. He also developed the AT Help Desk, a 24/7 technology help line for NB students. He is a bilingual Certified Assistive Technology Specialist (California State University, Northridge) with an Applied Learning Disability Specialist certification LSLD/ATLD (LDED) from Cambrian College in Ontario. He also holds a Diploma from CCNB-Edmundston, and has completed the Online Teacher/Trainer Certificate program from Conestoga College, Kitchener, ON. He came to the Neil Squire Society from the private sector in the information technology/e-learning industry as a Chief Technology Officer and holds various Microsoft certifications.

Visit Charles Levasseur’s profile page on LinkedIn.

Harry Lew

Harry Lew, P.Eng., CUA

Solutions Departmental Specialist / Manager of Research and Development

Harry Lew joined the Neil Squire Society’s Research and Development Group in 1985 as an Electrical Engineer. He has over 26 years of experience in developing products for the unique needs of persons with disabilities using user centered design techniques. He also has experience in designing electronics devices from prototype to pre-production. As Manager of Research and Development, Harry is in charge of a robust engineering team that can develop specialized technology solutions for clients, all in house. He also is responsible for the development of new research and product initiatives in addition to creating and executing heuristic reviews and focus groups of products and services for accessibility and usability

Visit Harry Lew’s profile page on LinkedIn.

Gemma Pollock

Gemma Pollock, MScOT, Reg. OT (BC)

Occupational Therapist

Gemma Pollock received her undergraduate degree in human kinetics from the University of British Columbia. Before entering the field of occupational therapy, she gained experience in customer service, administration, and program planning in the field of community recreation. In 2016 she completed a Masters’ of Science in Occupational Therapy from Queen’s University. Gemma enjoys using a client-centred approach to find solutions that enable clients to reach their goals and promote independence. Gemma’s past occupational therapy experience includes working in private practice, providing assessment, interventions, and case management for individuals with a variety of health conditions. She focuses on coaching and educating clients on self-management for daily activities, and how ergonomics and assistive technologies can assist with symptom management and achieving goals.

Visit Gemma Pollock’s profile page on LinkedIn.

Gary Birch

Gary Birch, O.C., O.B.C., PhD, P.Eng.

Solutions Departmental Specialist / Executive Director

Gary Birch was appointed Director of Research and Development at the Neil Squire Society in 1988 and then in 1994 was appointed Executive Director. He is responsible for the on-going operations at the Neil Squire Society including the supervision of a Research and Development team; the preparation and supervision of contract proposals and budgets for government sponsored service delivery projects; and the overall future direction and development of the Neil Squire Society.

Dr. Birch earned his B.A. Sc. in Electrical Engineering in 1983, and in 1988 received a Doctorate in Electrical Engineering (Biomedical Signal Processing), both from the University of British Columbia. His specific areas of expertise are assistive technologies, EEG signal processing, direct brain-computer interface, digital signal processing, human-machine interface systems, biological systems, robotic control systems, environmental control systems and service delivery programs for persons with disabilities.

Dr. Birch’s current professional affiliations and contributions include: Adjunct Professor at UBC, Department of Electrical and Computer Engineering; Adjunct Professor, SFU, Gerontology Research Program; Chair of the Minister’s National Advisory Committee for Industry Canada on Assistive Devices; Member of the Executive Technical Committee on Assistive Technologies for Persons with Disabilities for the Canadian Standards Association; Member of the Research Advisory and Review Committee for GF Strong Rehabilitation Centre; Member of the Advisory Committee for the Disabilities Health Research Network in British Columbia; Member of the Task Force representing Disability Advocacy Groups and Telecommunication Companies on Accessible Telecommunications in response to the Canadian Radio-television and Telecommunications Commission on Deferral Accounts; Member of the Sub-committee on Access to Technology for Council of Canadians with Disabilities; Persons with Disabilities Advisory Committee on employment issues for BC Region of the Federal Government and the Provincial Government of BC.

Dr. Birch was inducted into the Terry Fox Hall of Fame by the Canadian Foundation for Physically Disabled Persons in 1998. In 2008 he was appointed an Officer of the Order of Canada, Canada’s highest civilian honor for lifetime achievement, for his work with the Neil Squire Society. In 2012 we was awarded the Queen Elizabeth Diamond Jubilee Medal, and in 2017 he was appointed to the Order of British Columbia, the Province’s highest form of recognition.

Visit Gary Birch’s profile page on LinkedIn.

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Greg Pyc

Greg Pyc

Greg Pyc

Solutions Departmental Specialist / National Operations Manager

Greg joined the Neil Squire Society in 2001, as the National Operations Manager, overseeing all operations across Canada. With a focus on program capacity building, he has since developed and designed all the programming methodologies for clients with disabilities from pre-employment through to employment and supports. He is in charge of all BC programming and developed the technology department for Neil Squire Solutions, including its roll out across Canada. He has been the recipient of multiple awards and honours for his work in the field of disability.

Visit Greg Pyc’s profile page on LinkedIn.


Neil Squire Society logo
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400 – 3999 Henning Drive
Burnaby, BC V5C 6P9
604 473 9360 | 1 877 673 4636
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400 – 3999 Henning Drive
Burnaby, BC V5C 6P9
778 945 1215
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