Margaret works at a call centre for an auction house in Chilliwack, calling customers for payment and determining when equipment sold will be leaving the site.

She uses a wheelchair, and she needed an adapted van to get to and from work independently rather than having to rely on others for rides. The WorkBC Centre in Chilliwack referred her to WorkBC Assistive Technology Services for help. She applied, and before long, she had the adapted van she needed for work.

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Terry works as a bus driver, transporting people with disabilities to and from hospital appointments. He loves his job, however, his employer determined that it was unsafe for him to continue driving with his hearing loss.

Looking to continue driving, Terry went to a hearing clinic for help. With the prohibitive cost of hearing aids, his audiologist referred him to WorkBC Assistive Technology Services for help funding the hearing aids he needs for work.

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We’ve talked about AI a few times in the past, especially in the context of how it can be used as assistive technology (AT). We’ve also explored quite a few chatbots, which are AI-based apps that are designed to simulate human conversations. Typically those apps are fairly general in nature, but recently we have learned about some very interesting task-specific chatbots which focus on one particular task rather than serving as a blank conversational canvas.

ChatPDF is a free, browser-based chatbot that focuses specifically on analyzing and summarizing PDFs. This tool can be helpful for students, professionals, researchers, and anyone else who works with PDFs.

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Sandra is looking for part-time work as an online ESL tutor. She has been receiving training through WorkBC Employment Services and is volunteering to get some experience in the field.

Recently, Sandra, who is in her 60’s and has multiple disabilities, found she was having a hard time hearing people on her computer during online courses, although she initially attributed it to technical issues. Eventually, a hearing test revealed that she has hearing loss, and she was referred to WorkBC Assistive Technology Services for hearing aids to help her in her training and employment goals.

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Stephanie works in pediatrics, supporting children with serious illnesses.

“I have moderate to severe hearing loss which made my workday challenging,” she shares. “I rely on lip-reading, and when we are to wear masks at work, not only is the sound of speech muffled, but I am also unable to lip-read.”

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Colin’s work involves a lot of meetings, taking place online, over the phone, and in-person on construction sites. However, he has hearing loss in both ears, which was affecting his ability to communicate during meetings.

His audiologist referred him to WorkBC Assistive Technology Services for help funding the hearing aids he needed for work.

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Jean-Luc works as a ramp agent at an airport. His job involves loading and unloading planes, and communicating with pilots to dispatch airplanes safely and efficiently.

“I am hard of hearing in both ears,” he shares. “This can make hearing speech in loud environments at the airport difficult.”

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Our team was recently featured on Speak Up, Listen Up, Act Upon on CJSF 90.1 FM, hosted by Charlotte “Sista C” Ferrell. Charlotte is a participant of our Computer Comfort program.

Staff members Nate Toevs, Curtis Larsen, Kakie Wong, and Heather Ritchie discuss our various programs, including Computer Comfort, Creative Employment Options, Hearing Solutions, and WorkBC Assistive Technology Services, all of which are aimed at helping persons with disabilities access assistive technology, employment, and digital literacy.

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Gloria is studying web development and design, learning everything from coding to Photoshop as she looks to pursue a career in the field.

“I have profound hearing loss due to work related conditions,” she shares. “As I’m unable to properly hear individuals in surroundings with competing noise, it’s important that I’m able to be self-sufficient with a career that allows me to do much of my work and communication online and remotely.”

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Neel is employed in the insurance industry as a Disability Claim Consultant. His job involves coaching and mentoring new case managers once they complete their formal training.

“My hearing loss made it difficult to interact with clients professionally,” he shares. “It was difficult to understand what they were saying to me.”

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