Case Studies

“Life at Work is Finally Not Frustrating”

Bernard holding his hearing aids.

Bernard is a housekeeper in Whistler, and he has hearing loss. Through WorkBC Assistive Technology Services, he received funding for hearing aids that help him on the job.

“Assistive Technology Services has changed my life in a way that it was able to provide me financial support so I could get hearing aids that I couldn’t afford, as it was very expensive,” he shares.

Nancy More Confident at Work Thanks to New Hearing Aids

A calculator, paper clip, and pen on a printed out spreadsheet.

Nancy works in accounting, and found she was having difficulties communicating at work due to hearing loss.

“I have problems hearing clearly what people say, which in turn affected my communication, as I can hear things wrong. It is critical that I get the correct information, especially as I am dealing with numbers and deadlines,” she shares, noting that she didn’t feel as involved in team meetings.

WorkBC Assistive Technology Services “Has Changed My Life”

WorkBC Assistive Technology Services participant Alejandro.

Alejandro works multiple jobs. He sells countertops as an account manager, works in the cleaning business in the evenings, and he works on-call as a waiter and bartender. However, he was recently diagnosed with otosclerosis, causing severe to profound hearing loss in both ears, making it difficult to communicate with customers and co-workers.

“[It] has impacted my life tremendously, I was having panic attacks, frustration and anxiety every time a client will make an appointment or walk into our office, as well as when my co-workers needed to speak to me,” he shares.

“I Honestly Feel Like It’s Been Life Changing,” New Hearing Aids Make a Big Difference at Work for Katherine

A view of a meeting where various people are taking notes on paper and on laptop, and there are printouts with charts and graphs.

Katherine works in human resources with a non-profit in the Fraser Valley. Her job involves a lot of communicating with co-workers and attending meetings, as well as taking meeting minutes.

She has hearing loss and needs to use hearing aids. However, her hearing aids were getting rather old, and she was worried they might break and couldn’t be repaired. Her audiologist referred her to WorkBC Assistive Technology Services for funding. She applied and was quickly approved.

Jo-Ann Performs Better at Work With New Hearing Aids

A teacher hands a student a sharpie.

Jo-Ann works as a Specialized Education Assistant for a school district on Vancouver Island. She works with students with behavioural issues, helping them learn self regulation tools and life skills while supporting their academics.

“I have significant hearing loss in both ears,” she shares. “To successfully and safely fulfill my job requirements I need to hear conversations in the school yard, participate in class discussions, and be attentive to speech nuances.”

New Orthotics Help Andrew Feel Much Less Pain at Work

Bell peppers at a grocery store.

Andrew works full-time at a grocery store in Victoria, where his tasks include pulling skids, loading milk trays, stocking fridges, as well as directing other employees. He has post-surgery right arm weakness, as well as right foot drop, making his job difficult at times.

His orthotics provider referred him to WorkBC Assistive Technology Services for funding.

“I received a right foot orthosis, that was much better than my previous one,” he shares.

New Hearing Aids Puts Cass on the Right Path in Her Job Search

WorkBC Assistive Technology Services participant Cass.

Cass is a professional musician, who recently trained to become a technical animator in the film industry. She is currently looking for work as a technical animator, and she is also doing paid gigs as a musician.

“When the pandemic hit and folks were wearing masks, I realized that I had been relying on my ability to read lips to understand people. I was tested in August of 2023, and diagnosed with genetic hearing loss in the lower-to-mid frequencies. It affects my ability to distinguish speech and pitch,” she shares.

WorkBC Assistive Technology Services Helps Alfred Excel at His Job

A person holds a DSLR camera with a stabilizer.

Alfred works as a media producer for a supplement company, in charge of all aspects of media production for the company from the concept to filming to post-production. Working with a creative team, as well as liaising with a variety of stakeholders, communication is vital. However, Alfred has sensorineural hearing loss in both ears.

“The hearing loss impacts my ability to communicate with the members of my team,” he shares. “I would often struggle to hear discussions which directly affects my active participation in conversations at the workplace.”

AT Help Desk 10th Anniversary: Josée’s Story

AT Help Desk celebrates 10 years of helping New Brunswickers with disabilities. Josée, who has learning disabilities, shares her story. With the support of AT Help Desk, she was able to successfully complete her studies.

*This video was originally produced in French, and has been dubbed into English.

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400 – 3999 Henning Drive
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778 945 1215
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